If your question is not answered by our Frequently Asked Questions below on Mobile Marketing or Text Message Marketing, please feel free to call us on the numbers above or email us directly at support@sendmode.com.
How much does it cost to send an SMS?
The cost really depends on how many credits you want to buy, our credit bundles are on a sliding scale so the more purchased, the lower the cost. We guarantee we will the lowest cost messaging solution no matter which credit bundle you wish to purchase. More information on our credit bundles can be found on our pricing page.
Will my credits expire?
No, your credits will never expire.
What about after sales Support?
Not only do we want to provide the lowest cost solution but we also want to provide the best service in the mobile industry. It drives us mad when we cannot get through to a person to deal with issues (esepcially industry IVR machines and Ticketing systems), so we make sure you can always reach us. All our customers have email, office and mobile numbers of our staff both on sales and technical sides. We also believe that as we are an online company, we should be online all the time. Our customers can contact us at any time day or night and we will respond.
Can the sender name be the Business Name?
Yes, you can use up to 11 alphabetic characters as the sender name. You may use the sender name as your business name or your campagin name and you may create as many as you want in your SendMode account. You may also use a mobile number as your sender name which allows customers to respond directly to your handset or even back into your mobile account.
How can I buy credits?
You may purchase credit bundles up to 35,000 using your credit card. We use Paypal as our ecommerce engine. For larger volumes you can contact us directly at support@sendmode.com.
How secure is my data?
SendMode will never share or pass on any of your data, including mobile numbers or email addresses you upload. Your data will only be used for your SMS marketing purposes. Our privacy policy is available here.