How can I buy credits?
You may purchase credit bundles up to 100,000 using your credit card. We use SagePay as our primary e-commerce engine. For larger volumes you can contact us directly at firstname.lastname@example.org.
How much does it cost to send an SMS?
The cost really depends on how many credits you want to buy, our credit bundles are on a sliding scale so the more purchased, the lower the cost. We guarantee we will the lowest cost messaging solution no matter which credit bundle you wish to purchase. More information on our credit bundles can be found on our pricing page.
Will my credits expire?
No, your credits will never expire on active accounts. An active account is one which has sent SMS in the last 6 months.
How much does it cost to send an SMS to a UK number from an Irish account?
Messages sent to UK mobile numbers from an Irish account cost 1 credits each. So, if you were to send an SMS to 100 UK numbers from an Irish account on Sendmode will cost you 100 credits.
What about after sales Support?
Not only do we want to provide the lowest cost solution but we also want to provide the best service in the mobile industry. It drives us mad when we cannot get through to a person to deal with issues (especially industry IVR machines and Ticketing systems), so we make sure you can always reach us. All our customers have email, office and mobile numbers of our staff both on sales and technical sides. We also believe that as we are an online company, we should be online all the time. Our customers can contact us at any time day or night and we will respond.
I’m trying to purchase credits but the ‘Purchase Credits’ icon is greyed out. What shall I do?
All accounts are verified by our team for activation to avoid credit card fraud. If you experience a delay outside office hours please contact us directly here.
Do your prices exclude VAT?
Yes, all prices on the website exclude VAT.